News & Events

Tiffany Haynes-Hicks, MSN President of North Country Home Health & Hospice Agency


Whitefield, NH – North Country Healthcare is pleased to announce that Tiffany Haynes-Hicks, MSN, has been named President of North Country Home Health & Hospice Agency.  Tiffany, who most recently served as the organization’s Vice President of Operations, also served three years as Director of Hospice.

Tiffany received her Master of Science in Nursing with a concentration in Health Care Administration in 2012 from Norwich University and her Bachelor of Science in Nursing from St. Anselm’s University in 2007.  She also received her National Hospice and Palliative Care Certificate (CHPN) in 2018.

A North Country native, Tiffany has a broad scope of clinical practice with experience in numerous specialty areas in both inpatient and outpatient settings.  She has held many previous leadership roles including Clinical Supervisor, Charge Nurse, Educational Preceptor, Chair of Shared Governance and Infection Prevention Team Champion.

“I am extremely pleased that Tiffany will lead NCHHHA as we continue to offer high quality home health, hospice, and palliative care in the North Country,” commented Mike Counter, MBA, CHFP, President, NCHHHA.  “Her patient focus and leadership abilities clearly speak to her dedication to these critically important healthcare services.”

Mike retains the title of President and will work closely with Tiffany on the development and execution of a succession plan.

“On behalf of the NCHHHA Board of Directors, I would like to congratulate Tiffany as she assumes this new role,” offered Roxie Severance, NCHHHA Board Chair.

“I am excited to serve the patients and staff of NCHHHA,” commented Tiffany.  “The North Country is fortunate to have a strong home health, hospice, and palliative team.  I look forward to ensuring our commitment to high quality care to each and every patient we serve.”

North Country Home Health & Hospice Agency is a partner of North Country Healthcare and provides home health, hospice and palliative care to residents of Coos and Northern Grafton Counties.  To learn more, please visit or call (603) 444-5317.

North Country Healthcare Hospitals Begin Administering COVID-19 Vaccines to Employees


Ned Kershaw, RN, Operating Room staff member, receives his COVID-19 Vaccine.


On Thursday, December 17, as part of North Country Healthcare’s (NCH) commitment to best ensure the health and wellbeing of our communities, NCH hospitals (Androscoggin Valley Hospital, Upper Connecticut Valley Hospital, Weeks Medical Center) began administering COVID-19 vaccines to a number of its employees who wished to receive it. A limited supply of the vaccine is being sent to each facility semi-weekly. Administration to the NCH employees requesting it is anticipated to take a number of weeks, and will be managed in a manner consistent with Centers for Disease Control (CDC) guidelines.

Based on the COVID-19 Allocation Guidelines for Phase 1a from the New Hampshire Department of Health and Human Services (NHDHHS), NCH and its affiliates have reviewed all staff based on job responsibilities, and assigned each individual to one of three risk categories:

Most Risk: Front line clinical staff who provide direct patient care and support staff with risk of exposure to bodily fluids or aerosols

Moderate risk: Staff who have indirect or limited patient contact

Least risk: Administrative or other staff with no expected routine patient contact

NCH and its affiliates make no distinction regarding priority among physicians, nurses, other clinicians, and support staff (e.g., housekeeping, food services, registration) who are at risk of exposure to the virus. After allocating each employee into one of the three risk categories above, each employee who has chosen to be vaccinated is assigned a number based on CDC medical risk factors and age.

The initial allotment of the vaccine was received in New Hampshire earlier this week. That allotment was then disbursed to several regions of the State, including Coos County. Initial doses are part of the

  Phase 1a vaccination plan which incorporates at-risk health workers, older adults in residential care     

  settings, and first responders. Subsequent vaccination beyond Phase 1a will occur as supplies allow.

  The vaccine, which is administered as two injections three or four weeks apart, dependent on the brand

  received, is part of NCH’s ongoing effort to reduce transmission of the virus which has recently spiked in

  Northern New Hampshire.

  “Vaccination of our employees is a critical step in significantly reducing COVID-19 transmission,”  

  commented Tom Mee, RN, BSN, MBA, Chief Executive Officer. “I applaud everyone within our

  organization who has worked so diligently in the planning and execution of this historic action.

For more information about the COVID-19 vaccine, please visit:

The Centers for Disease Control (CDC) website:

The NH Department of Health and Human Services website:

The U.S. Food and Drug Administration 19/covid-19-vaccines


Press Release July 13, 2020

July 13, 2020

Chicago, IL – North Country Healthcare (NCH) has been selected by Modern Healthcare as one of the 2020 Best Places to Work in Healthcare. Modern Healthcare will publish a special supplement featuring a ranked list of all the winners along with the October 12 issue.

"It has been an especially trying year for the world, and healthcare in particular as COVID-19 ravages our communities and our workplaces," said Aurora Aguilar, Modern Healthcare's editor. "But the organizations recognized on this year's list rose to the top and continued to be a source of strength for their teammates. They have seen their colleagues fall ill to the virus and struggled with the economic impact of the pandemic. The loyalty and trust between employers and their workers is being put to the test now more than ever. We congratulate the Best Places to Work in Healthcare for continuing to serve their workforce and communities during such an unprecedented time."

“This recognition is only possible because of the dedicated, hardworking, and patient-focused providers, nurses, and staff of NCH,” commented Tom Mee, RN, BSN, MBA, Chief Executive Officer.  “Our team members are constantly focused on assuring consistent, high quality, accessible, and integrated healthcare across the communities we serve.”

North Country Healthcare is comprised of three critical access hospitals (Androscoggin Valley Hospital, Upper Connecticut Valley Hospital, Weeks Medical Center) and North Country Home Health and Hospice Agency.  NCH was the only healthcare system in New England to be recognized.  

This award program identifies and recognizes outstanding employers in the healthcare industry nationwide. Modern Healthcare partners with the Best Companies Group on the assessment process, which includes an extensive employee survey.

North Country Healthcare’s specific ranking on the Best Places list will be revealed and celebrated at the 2020 Best Places to Work in Healthcare awards gala taking place virtually on October 8 in conjunction with the Workplace of the Future Conference. Information on the award celebration and conference is available at

For more information about North Country Healthcare, please visit