What is CyberCare:
CyberCare is a tele-health-based treatment option for patients experiencing minor medical conditions or symptoms. Staffed by local, Upper Connecticut Valley Hospital nurses and providers, it is intended to be convenient, low-cost and available after hours. It is NOT intended to replace the Emergency Room, nor is it intended to replace your Primary Care Provider.
The list of conditions covered through CyberCare are limited to the following:
Is CyberCare appropriate for all conditions?
CyberCare is designed to handle non-life-threatening/non-emergency medical issues. In case of a medical life-threatening emergency, you should go to your closest Emergency Room or dial 911 immediately. If you are thinking about harming yourself or attempting suicide, seek help right away. Call 911 or 988 for the Suicide & Crisis Lifeline.
Conditions excluded from CyberCare:
Requirements for Accessing CyberCare:
- You must be physically located in Maine, New Hampshire or Vermont at the time the nurse and provider meet with you.
- You must have the ability to use video conferencing (including having a working camera, working microphone and working speakers on your computer/device and be able to connect through ZOOM®). To ensure your visit goes as smoothly as possible:
- Find a private space with good lighting
- Make sure your device is connected to a strong and stable internet connection
- If you are disconnected, the provider will attempt to connect with you again. If we cannot reconnect, schedule another visit when you can. You are not charged for a visit until we give you a treatment plan.
- Have your health information ready, including a list of any allergies or medications you are taking
- CyberCare will be limited to treating the conditions and symptoms noted above.
- We ask that you review the Statement of Patient Rights and Responsibilities for Hospitals by clicking here. (This applies to the three affiliate hospitals (Androscoggin Valley Hospital, Upper Connecticut Valley Hospital and Weeks Medical Center).
- We ask that you review the Joint Notice of Privacy Practices by clicking here.
- We ask that you review the Consent (Authorization and Notice) by clicking here.
- Parents/guardian will be required to complete a different medical history disclosure form for children under the age of 36-months prior to making an appointment.
- Please note: Some state laws require that a doctor can only prescribe medication in certain situations and subject to certain limitations.
- CyberCare does not replace a primary care physician.
FREQUENTLY ASKED QUESTIONS:
Can a Provider Prescribe Medication?
If a CyberCare provider believes medication is warranted, he or she can write a prescription for non-narcotic medications (i.e., no controlled substances like Opiods, Adderall, Testosterone, Gabapentin), which can be sent directly to the pharmacy of your choice. All prescriptions are fully compliant and include all required information. (If your pharmacy of choice is closed at the time of your CyberCare appointment, the patient may come to UCVH to pick up enough doses of medication until the pharmacy opens. The patient will receive a separate bill for these medications.)
When is CyberCare Offered:
CyberCare appointments are available on a first-come, first-served basis from 4:00 PM to 9:00 PM, seven days a week, including holidays and weekends.
How to Access CyberCare:
Patients (new or existing) can CALL (603) 388-4133, between the hours of 3:30 PM and 8:30 PM, ON THE DAY YOU WISH TO BE SEEN. Appointments are made for the same day only, on a first-come, first-served basis. Appointments are not able to be made days in advance.
Who is Eligible for CyberCare:
Patients who are physically located in Maine, New Hampshire or Vermont at the time of their CyberCare appointment and who are experiencing one of the conditions or symptoms listed in the covered conditions above, will be eligible for CyberCare.
Patients must be ages 36 months old and above to be eligible for CyberCare. (ALL patients under the age of 18 need to be seen with an adult present.)
What is the cost of CyberCare and can I use my insurance?
CyberCare is a $50 charge and is covered by most major insurance plans under a tele-health benefit. Verify with your insurance for the tele-health benefits under your plan. Self-pay patients are eligible for the uninsured discount. If medications are supplied by UCVH, those charges are extra and not included in the $50 visit.
Is CyberCare private?
Yes, CyberCare is private. CyberCare is compliant with HIPAA (Health Insurance Portability and Accountability Act) and will only share your information with your selected provider and pharmacy.
Why Is This Program Being Developed?
Not everyone has the opportunity to attend a primary care visit during traditional business hours. Instead of patients not receiving care or visiting an Emergency Department unnecessarily, the CyberCare program will provide additional access to patients. Access to medical care has frequently been cited as a need in area Community Health Needs Assessments.